Tutorial For Help Desk Management System
Help Desk Management System (HDMS) launched from 10.1.2014.
Login Screen For HDMS
- Once User has been created in HDMS website Login Usingcept.gov.in
- Enter your Registered HDMS User name and Password.
Main Screen
Main Screen of HDMS website is Employee corner contains many useful Link Meghdoot, Speed Net, E-services, website link and Downloads.
- HDMS Web link was given in Support Link.
- To goto HDMS Main page click on Support Link from your home page.
HDMS Home page
After Click on Support link it moves to HDMS Home page.
| HDMS: User Manual for Ticket Raiser | |
| After logging into the CEPT website please click on the Support Menu. The Menus appearing in the subsequent page and its functionality are as follows: | |
i. Home : Self explanatory.
ii. Add Ticket : To register a ticket. Please ensure correct particulars. Please ensure furnishing of all relevant details to avoid any suspension of the ticket by CEPT support team.
iii. Pending Ticket : To view / Remind the pending tickets. In case the tickets are suspended by the CEPT for want of any additional information, please respond to it.
iv. Closed Ticket : To see / reopen the closed tickets. The ticket wise feedback can also be given.
v. Search Ticket : To search a particular ticket. The tickets registered by the user concerned shall only be available for search. The tickets can be searched with the ticket number only.
vi. Feedback : To provide feedback by the user on the application as a whole. Users are encouraged to provide feedbacks.
vii. Back : To go to the main menu of the CEPT website.
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Once Ticket was raised using Add ticket, Ticket number has been generated for feature reference.
Using Ticket number you can track the status of ticket.
Once Ticket has been raised
- You can Remind the Ticket if no response was received from CEPT.
- You can Reopen the Ticket if you are not satisfied/ issues in Solution.
- You can provide Feedback for the closed ticket.
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